Issue Resolution
KINO MARQUEE / KINO NOW
We’re thrilled to be launching Kino Marquee. Since there was such a fast buildout for the service, here are some of the known issues commonly encountered. So far nothing has been critical in a manner that impedes the watching of the film. KINO NOW service and functionality will be continually improving further post-launch.
Common Questions + Known Issues
ROKU App sometimes has slow load time. KINO NOW are planning to introduce a new app, but current are not ready to do so.
APPLE TV App only works on devices running TVOS 9 or later. To view film after purchasing via desktop or mobile, go to “My Library” option at top of APPLE TV Homepage.
AMAZON FIRE App not yet available, KINO NOW hopes to have one launched soon.
GOOGLE CHROMECAST (and other “casting” options built into smart TVs) works for many folks, but not for all.
The films are currently available in the USA and CANADA, or USA ONLY depending upon the film. We are required to apply region protection to prevent viewing from outside our legal territories.
Film is encoded in HD, but KINO NOW delivers in variable bitrates. Performance can vary based on end-users available bandwidth.
We realize there may be some customers who become frustrated by technical issues. If so, we can easily refund. To arrange a refund, send a note to contact@kinonow.com with the name & email address of the customer.
Double appearance of items in the account area. This is a known bug, but does not affect viewing of film. Customer has only been charged once.
Still experiencing an issue?
Send an email for service support to contact@kinonow.com